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Paws & Galore
Pet Care Agadir

Terms & Policies

The fine print, in plain language. Last updated May 29, 2026.

Terms & Conditions of Service

Between Paws & Galore Agadir ("the Service Provider") and the pet owner ("the Client").

1. Services Provided

  • Scope: We provide premium pet care services which may include grooming, dog walking, training, day-care and boarding as mutually agreed.
  • Booking: All services must be booked in advance via our official WhatsApp business account or reservation line.

2. Fees, Deposits & Payment Terms

  • Rates: The Client agrees to pay the service fees outlined in the current price list provided at the time of booking.
  • Accepted methods: We accept PayPal, bank transfer (MAD or international), Cash App and cash. Payment details are confirmed with each booking.
  • Non-refundable deposit: A non-refundable deposit of 50% of the total estimated service fee is required to secure all overnight boarding and peak-season bookings.
  • Balance payment: The remaining 50% balance must be paid in full in Moroccan Dirham (MAD) upon drop-off, unless paid in advance via PayPal or bank transfer.
  • Late cancellation: Cancellations made less than 48 hours before the scheduled service will result in the total forfeiture of the 50% deposit.

3. Check-In, Pick-Up & Late Fees

  • Operating hours: Standard drop-off and pick-up windows are strictly between 08:00 and 19:00.
  • Late pick-up fee: If a pet is not picked up by the scheduled time, a late fee of 50 MAD per hour will be automatically charged.
  • Overnight transition: Pets left uncollected after 20:00 will automatically transition to overnight boarding, billed at the standard overnight rate plus a 100 MAD administrative fee.

4. Overnight Boarding Limits & Abandonment

  • Maximum stay: The maximum continuous boarding period permitted for any pet is 14 consecutive days, unless a specialised extended-stay contract is signed in advance.
  • Abandonment clause: If a pet is not picked up within 5 days after the scheduled check-out date, and the Client cannot be reached via the provided emergency contact details, the pet will be legally deemed abandoned.
  • Consequences: We reserve the right to transfer custody of an abandoned animal to a local Agadir animal shelter or rescue organisation. The Client remains fully liable for all outstanding balances and legal collection costs.

5. Pet Health, Vaccination & Behaviour

  • Vaccinations: The Client certifies that the pet is fully vaccinated and up to date, including Rabies, DAPP and Bordetella (for dogs), and is free from fleas and ticks.
  • Medical conditions: The Client must disclose all known medical conditions, allergies and behavioural traits (such as aggression or separation anxiety) prior to the service.
  • Aggressive animals: We reserve the right to refuse service or cut a session short if a pet poses a safety danger to staff or other animals. The Client remains responsible for full payment in this scenario.

6. Emergency Medical Care

  • Authorisation: In the event of a medical emergency, we will first attempt to contact the Client immediately.
  • Emergency action: If the Client is unreachable, we are authorised to transport the pet to the nearest available veterinary clinic in Agadir for necessary treatment.
  • Expenses: All veterinary costs, transport fees and medication expenses incurred during an emergency are the sole financial responsibility of the Client.

7. Liability & Indemnification

  • Loss or injury: We promise to exercise reasonable care and affection. However, we are not liable for injury, illness, escape or accidental death of the pet, except in cases of proven gross negligence.
  • Third-party damage: The Client is financially responsible for any property damage, bodily injury or harm caused by their pet to our staff, property or other animals.

8. Media Release

  • Photos & videos: The Client grants permission to Paws & Galore Agadir to take photographs or videos of the pet during services for use on social media and promotional marketing.

9. Governing Law

  • Jurisdiction: This contract is governed by and construed in accordance with the laws of the Kingdom of Morocco. Any legal disputes will be settled in the competent courts of Agadir.

Client Acknowledgement

By continuing to book services with Paws & Galore Agadir, you confirm that you have read, understood and agree to all of the terms and conditions listed above.

Questions about anything you read here? Message us on WhatsApp — we're happy to explain anything in plain words.